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Forum Discussion
Orbi 6e unable to update firmware
My Orbi app shows that there is new firmware for my top of the line 6e router and satellites , but when I click to update it, it says ‘Update Error’ after about 5 seconds. Why can’t the app update the...
When you first setup the router, you're required to change the default password.
So if you'd already set it up via the app, you changed the "ultra secure" password.
If you didn't setup password recovery and don't know your password you setup, then yes, a factory reset is your only way back in.
What actual firmware version are you on? Have you compared the released version to the one you're on?
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