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Forum Discussion

lcwondr's avatar
lcwondr
Aspirant
Oct 09, 2017
Solved

ProSafe PLUS Utility will not accept password after firmware upgrade 2.0.1.40

Just updated firmware to 2.0.1.40 and can login fine via web interface.  ProSafe Utility ver 2.4.3 and 2.4.9 both will not accept the password.  Then via the ProSafe Utility the switch will be locked for 30 minutes due to consecutive 3 authentication failures.  Yet can still login via the web interface just fine.  What gives???

Troubleshooting
  • JohnC_V's avatar
    JohnC_V
    Oct 10, 2017

    Hi lcwondr,

     

    Welcome to our community!

     

    Please try resetting the switch to factory default and try to access it via prosafe utility. May I know the model number of the switch?

     

    Regards,

3 Replies

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Moderator
    Oct 10, 2017

    Hi lcwondr,

     

    Welcome to our community!

     

    Please try resetting the switch to factory default and try to access it via prosafe utility. May I know the model number of the switch?

     

    Regards,

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Moderator
    Oct 13, 2017

    lcwondr,

     

    I would like to have a follow up on this thread. Please let us know if everything works ok now or you still need further assistance.

     

    Regards,

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