NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
cdmiller
Jun 19, 2017Aspirant
Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update
Today I received a security alert from Netgear about older verions of Prosafe. So, I went online to check out my version. While I was on the latest version of Prosafe, I saw that I was not using the latest firmware (2.0.1.40). I was using 2.0.1.26. So, I updated the firmware.
Since doing so, I am not able to login using the Prosafe utility. I get the message "Login Command is not supported by agent!". I am able to login from Firefox using the switche's IP.
After quite some time, I've powered off the switch in hopes I could login. But to no avail.
Has anyone else had this problem? Any suggestions?
Thanks,
Chris.
HI cdmiller,
Could you let us know which switch model do you have ?
The latest ProSafe version that we have it's the 2.4.3 and you can download from :
https://kb.netgear.com/000037852/ProSAFE-Plus-Configuration-Utility-v2-4-3
Hope it helps!
Xavier Lleixa
NETGEAR CBU PLM
4 Replies
Replies have been turned off for this discussion
- militisAspirant
I am having the exact same experience. I can login when using Firefox but in Chrome there is no input box for the password field after updating the firmware to 2.0.1.40 from 26.
- XavierLLNETGEAR Employee Retired
HI cdmiller,
Could you let us know which switch model do you have ?
The latest ProSafe version that we have it's the 2.4.3 and you can download from :
https://kb.netgear.com/000037852/ProSAFE-Plus-Configuration-Utility-v2-4-3
Hope it helps!
Xavier Lleixa
NETGEAR CBU PLM
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!