Forum Discussion

Aspirant

Dec 02, 2016

Solved

Time Configuration problems on a GS724Tv4

I am having problems getting the SNTP Time Configuration client to work. Its doesnt even look like its trying to get a time from any server I enter. Has anybody got any advice on how to make it work?...

Troubleshooting

DaneA
May 09, 2019
Here are the steps in troubleshooting Time Configuration on a NETGEAR Smart Switch:

1. Make the firmware is on the latest version.

2. On the SNTP Server Configuration Address, try to use an NTP pool specific to your country. For example: if you are in Czech Republic, use cz.pool.ntp.org or the equivalent IP Address of the NTP pool.

3. Check if you have a DNS configured on the switch.

4. Try to set the IP Address of the default gateway on the SNTP Server Configuration Address.

5. Factory reset the switch and start from scratch.

6. If the same problem occurs after trying the steps above, kindly open a chat or online support ticket with NETGEAR Support at anytime.

Regards,

DaneA

NETGEAR Community Team

DaneA

NETGEAR Employee Retired

Aug 20, 2017

@Marshy58,

I just want to follow-up on this. Were you able to try my suggestion? If yes, what is your observation?

Regards,

DaneA

NETGEAR Community Team

r8899

Aspirant

Aug 28, 2017

Hi,

I found the same problem with SNTP, in GS724Tv4 (6.3.1.9).

There is no problem in GS724Tv3.

GS724Tv4:

GS724Tv4GS724Tv4

GS724Tv3

GS724Tv3GS724Tv3

DaneA
NETGEAR Employee Retired
Aug 28, 2017
r8899,

Is the 10.106.110.250 the default gateway? I found out that you are located in Czech Republic. Kindly check if you have a DNS configured on the GS724Tv4 switch and try to use cz.pool.ntp.org. Read page 48 of the GS724Tv4 software administration manual here on how to configure DNS.

Also, the serial numbers of the GS724Tv3 and GS724Tv4 are not yet registered and its readable on your post. Kindly edit your post and make it blurry as well. If ever you are the original owner of both smart switches, I suggest you to register it on your MyNETGEAR account.

Regards,

DaneA
NETGEAR Community Team
r8899
Aspirant
Aug 28, 2017
How could be explained difference between GS724Tv3 GS724Tv4 (see pictures in my previous post)?
The same configuration of SNTP is working on GS724Tv3, but not working on GS724Tv4.

Of course, I have tried several DNS NTP servers (DNS server is set correctly on my GS724)
r8899
Aspirant
Aug 29, 2017
No progress after 1 day:
DNS client in GS724 is working well.
DaneA
NETGEAR Employee Retired
Aug 29, 2017
@r8899,

Thanks for the feedback. How is everything connected? Kindly post a diagram of your detailed network setup.

Also, have you tried to factory reset the GS724Tv4 then reconfigure it from scratch and check if same problem will occur?

Regards,

DaneA
NETGEAR Community Team
DaneA
NETGEAR Employee Retired
Sep 04, 2017
@r8899,

Just following up about your detailed network setup. Also, were you able to try to factory reset the GS724Tv4 then reconfigure it from scratch and check if same problem will occur?

Regards,

DaneA

NETGEAR Community Team