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Solved
S3300-28X Failing SFP Port
We have a fiber ring established with ProSAFE 24 Port Stackable Smart Switch (GS728TXS) Stackable switches. One of the switches has an SFP port, port 28 specifically, that appears to have failed. Her...
Welcome to the community! :)
Kindly access the GS728TXS product support page here. Then, click on the Guided Assistance button and follow the online instruction so that you can process an online replacement.
Regards,
DaneA
NETGEAR Community Team
Welcome to the community! :)
Kindly access the GS728TXS product support page here. Then, click on the Guided Assistance button and follow the online instruction so that you can process an online replacement.
Regards,
DaneA
NETGEAR Community Team
Thank you DaneA! We were able to successfully generate an RMA using the link you provided. We appreciate your help.
As a tip to anyone using the Guided Assistance, after you've selected your device / product that should be associated with the RMA, you'll come to a screen that says, "Your selected product is <product model>. Please click NEXT to continue."
When you click the NEXT Button, the website does not provide any indication that you've actually clicked the button, but the click has been registered. Wait for 30 seconds before hitting the button again. If your click was registered, a new screen will appear in a little under 30 seconds or so that says "Your RMA request for your defective <product mode> with serial number <serial number> has been approved."
And, then you can proceed with the rest of the RMA process.
Kind regards,
Paul Luckett
@brainflurry
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