NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dthillsr's avatar
Aug 07, 2020
Solved

Stacked Sswitches momentary drops

We have three GS752TXS switches stacked together. All three switches will drop the internal connections tol all of our computers for usually less than a minute and then restore the connections without any intervention on my part. We placed a camera in front of the switch stack and when the problem occurs all the connection lights go off on all three switches. This can happen once or twice a day and most of the time it does not happen during business hours. Occasionally it will happen during business hours but usuall occurs after hours. I am not sure what to do other than a reboot to try and fix this. There are no erros for packets being dropped from connected computers so I have no idea what can cause this.

  • I believe we have found the problem. It appears to have been caused by the battery backup blinking of and not sending power to the switches. We have moved the power cords to a different UPS last Thursday evening and have not had the problem since.

4 Replies

Replies have been turned off for this discussion
  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    dthillsr,

     

    Welcome to the community! :) 

     

    What is the current firmware version of the GS752TXS stack?  If ever its not yet the latest version, I suggest you to update it.  The latest GS752TXS firmware is v6.1.0.39 and you can download it here

     

    What is the model of the SFP modules you are using for the stack? 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        dthillsr,

         

        Kindly check the SFP modules itself.  It is labeled on it.  

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More