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Hi, few weeks ago i've created the following thread: https://community.netgear.com/t5/Smart-Plus-Click-Switches/Bug-on-cable-test-quot-Short-Circuit-quot/td-p/1452727 When opening the link w...
You may create a new post instead. Also, I checked with NETGEAR Support about your online case and found out that it is to be escalated to the higher tier of NETGEAR Support for as long as you complete the details needed for escalation. These details are needed for further investigation of the engineering team.
For me, if ever you create a new post with regard to your concern, I suggest you to still continue with your online case with NETGEAR Support. It is because there will be a time that all of the troubleshooting steps suggested here in the community would be all exhausted and in the end you will be recommended to contact NETGEAR Support.
Regards,
DaneA
NETGEAR Community Team
Hi tempaccount,
It is possible that your post has been moved to Spam. I check with NETGEAR Support and found out that you have an existing online case with them which it seemed to be related to the post that was moved to Spam.
Regards,
DaneA
NETGEAR Community TEam
DaneA ...if a post is moved to the more appropriae forum arey, like from "Managed Switches" to "Smart / Plus / Click Switches", is the old URL retained with a http code 301 or 302?
I am not familiar about the http code you are referring to. I have moved a forum thread just a while ago and the link has changed which indicates that it has been moved to the appropriate community board.
Example:
From the example above, notice that the part that says 'Managed Switches' on the link was changed to 'Smart-Plus-Click-Switches.'
Regards,
DaneA
NETGEAR Community Team
Hey DaneA,
thanks for the explanation on this topic. Are there any changes to get the topic moved back out of the spam?
I'm asking this because i currently can't spent more time into debugging that issue together with the support as they require to do some TeamViewer sessions and Port Mirroring sniffing. But i don't want to have the information i have collected so far get lost and have it visible for the whole community.
Thanks
You may create a new post instead. Also, I checked with NETGEAR Support about your online case and found out that it is to be escalated to the higher tier of NETGEAR Support for as long as you complete the details needed for escalation. These details are needed for further investigation of the engineering team.
For me, if ever you create a new post with regard to your concern, I suggest you to still continue with your online case with NETGEAR Support. It is because there will be a time that all of the troubleshooting steps suggested here in the community would be all exhausted and in the end you will be recommended to contact NETGEAR Support.
Regards,
DaneA
NETGEAR Community Team
Hey,
and thanks again for your reply.
Unfortunately i'm not able to fulfill the requirements to escalate this to a higher level due to various reasons as explained above.
The goal of re-posting is not to get support by the community but to make sure the info i have collected so far doesn't get lost in the void and some one else facing similar issues could use it directly.
Thanks again.
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