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Forum Discussion

tempaccount's avatar
tempaccount
Tutor
Jan 19, 2018
Solved

Thread not showing up / 404 without login

Hi, few weeks ago i've created the following thread:   https://community.netgear.com/t5/Smart-Plus-Click-Switches/Bug-on-cable-test-quot-Short-Circuit-quot/td-p/1452727   When opening the link w...
Troubleshooting
  • DaneA's avatar
    DaneA
    Jan 28, 2018

    tempaccount,

     

    You may create a new post instead.  Also, I checked with NETGEAR Support about your online case and found out that it is to be escalated to the higher tier of NETGEAR Support for as long as you complete the details needed for escalation.  These details are needed for further investigation of the engineering team.  

     

    For me, if ever you create a new post with regard to your concern, I suggest you to still continue with your online case with NETGEAR Support.  It is because there will be a time that all of the troubleshooting steps suggested here in the community would be all exhausted and in the end you will be recommended to contact NETGEAR Support.  

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

schumaku's avatar
schumaku
Guru - Experienced User
Jan 22, 2018

DaneA ...if a post is moved to the more appropriae forum arey, like from "Managed Switches" to "Smart / Plus / Click Switches", is the old URL retained with a http code 301 or 302?

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jan 22, 2018

schumaku,

 

I am not familiar about the http code you are referring to.  I have moved a forum thread  just a while ago and the link has changed which indicates that it has been moved to the appropriate community board. 

 

Example: 

 

From: https://community.netgear.com/t5/Managed-Switches/problems-when-connecting-GS724Tv3-and-GS724Tv4-using-fibre-optic/m-p/1488143#M4158

 

To: https://community.netgear.com/t5/Smart-Plus-Click-Switches/problems-when-connecting-GS724Tv3-and-GS724Tv4-using-fibre-optic/m-p/1488143#M4158

 

From the example above, notice that the part that says 'Managed Switches' on the link was changed to 'Smart-Plus-Click-Switches.' 

 

 

Regards,


DaneA
NETGEAR Community Team

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Jan 22, 2018

    Excellent example DaneA - exactly the behavior I would expect, the original link does remain valid, redirecting to the new location. Thank you!

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