Time Configuration problems on a GS724Tv4

jdenver,

I suggest you to login to your MyNETGEAR account then open a chat/online case with NETGEAR Support at anytime.  Kindly state what happened to your GS724Tv4 and upload a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of your GS724Tv4 for warranty verification.  If ever the hardware warranty is still valid, an online replacement will follow.  

Regards,

DaneA

NETGEAR Community Team

I too, cannot configure my GS724tV4 switch for the correct time.

I am connected to an ASUS RTAC88U router with an address of 192.168.0.1, and my switch address is 192.168.0.239.

I have tried using the routers ip address, but still no luck, so I have given up, for now, and I will havew to have another attempt at some time in the future.

I thought it would only be a simple setup procedure.

I am using 6.3.1.16  B1.0.0.4, on a Mac with Sierra 10.12.6

@Marshy58,

Welcome to the community! :) 

Kindly try to update the firmware of your GS724Tv4 switch from v6.3.1.16 to the latest v6.3.1.19.  Be reminded to perform a factory reset on the GS724Tv4 then reconfigure it from scratch in order to start clean using the latest firmware version.  Then check if same problem will occur.

Regards,

DaneA

NETGEAR Community Team

@Marshy58,

I just want to follow-up on this.  Were you able to try my suggestion?  If yes, what is your observation? 

Regards,

DaneA

NETGEAR Community Team

Hi,

I found the same problem with SNTP, in GS724Tv4 (6.3.1.9). 

There is no problem in GS724Tv3.

GS724Tv4: 

GS724Tv4GS724Tv4

GS724Tv3

GS724Tv3GS724Tv3

r8899,

Is the 10.106.110.250 the default gateway?  I found out that you are located in Czech Republic. Kindly check if you have a DNS configured on the GS724Tv4 switch and try to use cz.pool.ntp.org.  Read page 48 of the GS724Tv4 software administration manual here on how to configure DNS.

Also, the serial numbers of the GS724Tv3 and GS724Tv4 are not yet registered and its readable on your post.  Kindly edit your post and make it blurry as well.  If ever you are the original owner of both smart switches, I suggest you to register it on your MyNETGEAR account. 

Regards,

DaneA

NETGEAR Community Team

How could be explained difference between GS724Tv3 GS724Tv4 (see pictures in my previous post)?

The same configuration of SNTP is working on GS724Tv3, but not working on GS724Tv4.

Of course, I have tried several DNS NTP servers (DNS server is set correctly on my GS724)

No progress after 1 day:

DNS client in GS724 is working  well.

@r8899,

Thanks for the feedback.  How is everything connected?  Kindly post a diagram of your detailed network setup.

Also, have you tried to factory reset the GS724Tv4 then reconfigure it from scratch and check if same problem will occur?  

Regards,

DaneA

NETGEAR Community Team

@r8899,

Just following up about your detailed network setup.  Also, were you able to try to factory reset the GS724Tv4 then reconfigure it from scratch and check if same problem will occur?  

Regards,

DaneA

NETGEAR Community Team