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Trade in Your Old Business Device and Save
TRADE IN AND SAVE
Receive 20% money back when you trade in your old switch, access point or network storage product.
Act now through June 7th to get more for less. Get money back f...
I've inquired about the program to clarify. See answers below:
1. Is there any place to what devices or class of device is accepted for trade-in? In your heading it say's "Old Business Device", but everywhere else it's more broad "old switch, AP, or NAS". Is it literally any switch, AP, or NAS from anyone? only ones from Netgear? etc.
- You can trade in literally any switch, AP or NAS either from NETGEAR or another brand.
2. Is it one trade-in per new product or per order?
- One Trade In Per Product; therefore you must purchase a new Insight Managed Device product first then trade-in for that product
3. How are bundles (ie. 3-pk AP) handled? Are they considered a single product?
- TBD on this.
4. Is there a limit to the number of trade-in's?
- No, there is not as long as you are purchasing a new Insight Managed product for each trade in.
5. Can multiple trade-in's be packaged together or each one individually boxed?
- YES!
6. I'm assuming we would just be sending the device and we wouldn't include any accessories, manuals, etc. True?
- True! Just the device is fine.
I think something's wrong, I've clicked on the "Start Trade-in" link, filled out the form, and clicked on "Submit".
It gives me an empty webpage with the message:
"Thank you for submitting your form.
You will soon receive a pre-paid shipping label"
Only problem is I never get an email acknowleding the submission nor containing a label to print. I have waited about 8 hours, so I've given it some time to process, but nothing. I've tried it several times with both chrome and IE and had the exact same result with both. I also checked my spam folder, nothing there.
Is there something I'm missing or not doing?
We physically mail out the shipping forms. It will take a few days. Let me know if you don't receive it in the next few days.
Thanks,
-Bret
Thanks Bret,
I called sales support about an hour ago, before I saw your update, and spoke with Fred. He said he would look into it on his end and get back to me. I actually filled the form out a couple of weeks ago when I was looking into the program (was just seeing where it took me) but I am sure I have not received anything email wise, I wasn't looking for it via physical mail so its possible I got it and didn't recognize it for what it was. The terms and agreement says "label will be emailed", so I was expecting it instantly if not within a few hours, if it is physical mail that would explain why I haven't received it yet.
I'm sure it will get worked out some how or another. My main concern now is at least getting "registered" for the program before it expires, since I have not received any acknowledgement, I don't know where I stand.
Crisis averted! The one from a few weeks ago was mismarked as having been done. They are now sending me 5 labels for each one I submitted. :-) I told Fred to let them know I'm sending them all in one box, so I only need 1 of them...might save somebody some time on a Friday afternoon. :-)
Thanks for all the assistance and sticking with me!
Have a good weekend!
Awesome. let me know if you need anything else.
Was packing my old devices into a single box to ship and decided to reread everything to make sure I was doing everything right. Realized I missed something the first time around about one of your answers.
Can multiple trade-in's be packaged together or each one individually boxed?
You said "YES"...but to which one?
Thanks!
If you can fit multiples in one box, please do that!
-Bret
Perfect!
Your assistance and patience on this journey is much appreciated.
Thanks!
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