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Forum Discussion
Updated Password not working
I have updated the password via the web interface. I entered my current valid password, and the new password, two times. The password was accepted without any warning or error messages. After l...
In case any Netgear official reads this: It is quite embarrassing to have no statement on an issue like this for such a long time.
This issue makes hardware unaccessible which is labeled as "enterprise" class. I can't think of an issue much more fatal than this, since it means nothing less than loosing control over remotely controlled network devices which are security relevant.
Is the really the way how enterprise customers are treated by Netgear?
If so, I'll better take two steps away from any buying decision towards Netgear which is targeting anything other than SOHO.
We apologize for the inconvenience this has caused you.
Did you open a support ticket with NETGEAR Support? If yes, what is the support ticket number and I will try to inquire the status of it. Otherwise, if ever you have not yet opened a support ticket, I suggest you to open one with NETGEAR Support here at anytime regarding your concern.
Regards,
DaneA
NETGEAR Community Team
GS305E Web Interface only works with Internet Explorer! It you try to use Edge or Chrome it keeps resetting and coming back to the login screen. Also does now allow the password to be changed. NETGEAR should update the web mgmt interface ASAP !
Mauricio
Can't talk of the GS305E (never tested or deployed an GS3xxE) any other GSnnnE/XSnnnE model variant (had and have many different ones) work nicely on decent browsers, including password change and login (Chrome, new Edge, Firefox, ...).
This includes several generations of E models with the new WebUI design.
What firmware version is in place?
If the current firmware and dropping the browser cache in case does not address this issue, please get in touch with Netgear Support.
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