Forum Discussion

Tutor

Oct 13, 2015

Solved

Web firmware upgrade for GS108Ev3 failing

I wante to upgrade to version 2.00.05 but don't have a Windows machine handy. So I thought I'd use the web interface. After entering "loader mode" on the switch, I uploaded the firmware, only to ...

Firmware

GS108Ev3

MikaelN
Oct 13, 2015
And an update: Managed to borrow a Windows machine. The ProSafe utility (latest version) did not even find the switch. Nice!

Then I tried the firmware upgrade from chrome on the windows machine, and voila, that actually worked! What on earth could be the issue?

So to summarize: firmware upgrade from chrome or firefox on linux failed, Prosafe utility failed to detect switch, Chrome on Windows saved the day.

I'm leaving more confused than I was when entering.

JohnRo

NETGEAR Employee Retired

Oct 22, 2015

Hello MikaelN,

Welcome to the community!

I understand you are having some issues updating the firmware of your GS108E. There are some factors that can cause the update to fail, like firewalls on the computer, anti-virus programs, network intterruption upon file transfer. These things might cause corruption of the firmware file upon upgrade. Here are some things that you can try if something like this happens again:

1. Make sure you are using the latest version of the utility, you can download it here.

2. Reset the switch to "Factory Defaults", push the factory defaults button on the right side of the switch (labelled) for 10 seconds and let it reboot.

Hope it helps! I'll look forward to your update.

Thanks,

MikaelN

Tutor

Oct 23, 2015

My issue was specifically with the web upgrade that does not work. And Factory Reset does not do anything after the device has gotten locked into this bad state.

I did NOT have any luck with the latest tool version.

JohnRo
NETGEAR Employee Retired
Oct 23, 2015
Hi MikaelN,

I see, kind of weird that it did not respond to factory reset. Monitor the switch and if it acts again, I would suggest to contact support in the future.

Thanks,
- Eaglehawk
  Apprentice
  Oct 27, 2015
  I'm stuck in the same loader mode on my GSS108E right now too.
  
  Factory reset doesn't do anything.
  
  I haven't tried loading Chrome, but I've tried Firefox/IE/Edge on two different PCs and no luck making out of the loader mode :(
  
  The ProSafe utility sees the GSS108E but with a * and when you select it it asks for the firmware but proceeds to timeout after 30 secs.
  - JohnRo
    NETGEAR Employee Retired
    Oct 27, 2015
    Hi Eaglehawk,
    
    Welcome to the community!
    
    Make sure you are using the latest version of the utility, download it here. Can you provide a screenshot of it when it times out? Also, I would like to know the OS of the computers you are using.
    
    Looking forward to your response.
    
    Thanks,