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Forum Discussion

MikaelN's avatar
MikaelN
Tutor
Oct 13, 2015
Solved

Web firmware upgrade for GS108Ev3 failing

I wante to upgrade to version 2.00.05 but don't have a Windows machine handy. So I thought I'd use the web interface.   After entering "loader mode" on the switch, I uploaded the firmware, only to ...
Firmware
GS108Ev3
  • MikaelN's avatar
    MikaelN
    Oct 13, 2015

    And an update: Managed to borrow a Windows machine. The ProSafe utility (latest version) did not even find the switch. Nice!

     

    Then I tried the firmware upgrade from chrome on the windows machine, and voila, that actually worked! What on earth could be the issue?

     

    So to summarize: firmware upgrade from chrome or firefox on linux failed, Prosafe utility failed to detect switch, Chrome on Windows saved the day.

     

    I'm leaving more confused than I was when entering.

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Oct 23, 2015

Hi MikaelN, 

 

I see, kind of weird that it did not respond to factory reset. Monitor the switch and if it acts again, I would suggest to contact support in the future. 

 

Thanks, 

Eaglehawk's avatar
Eaglehawk
Apprentice
Oct 27, 2015

I'm stuck in the same loader mode on my GSS108E right now too.

 

Factory reset doesn't do anything.

 

I haven't tried loading Chrome, but I've tried Firefox/IE/Edge on two different PCs and no luck making out of the loader mode :(

 

The ProSafe utility sees the GSS108E but with a * and when you select it it asks for the firmware but proceeds to timeout after 30 secs.

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Oct 27, 2015

    Hi Eaglehawk, 

     

    Welcome to the community! 

     

    Make sure you are using the latest version of the utility, download it here. Can you provide a screenshot of it when it times out? Also, I would like to know the OS of the computers you are using. 

     

    Looking forward to your response. 

     

    Thanks, 

    • Eaglehawk's avatar
      Eaglehawk
      Apprentice
      Oct 27, 2015

      Contacted support. Remoted in. Getting a replacement GSS108E.

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