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XS712T false temperature alerts?
Hello, We have 2 XS712T's (running latest firmware) and from both, we sometimes see these type of alerts in our Syslog server: Oct 6 15:49:42 192.168.10.239-1 TRAPMGR[55942028]: traputil.c(...
Hi ElectricSteve,
Welcome to NETGEAR community!
We can also see the same alarm on my XS172T of LAB as blow:
And our XS712T work fine and normally just like yours.
<13> Sep 21 14:49:50 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 121 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Normal <13> Sep 21 14:49:20 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 120 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Above Threshold <13> Sep 20 10:26:30 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 119 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Normal <13> Sep 20 10:25:59 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 118 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Above Threshold
This alarm will appear when temperature rise above to threshold and back to normal temperature again.
Such as:
1)XS712T find the temperature around comes to very high;
2)He sent a alarm to syslog server with:
%% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Above Threshold
3)Then,Lab master turn on the air condition and XS712T back to normal temperature again.
4)He told to syslog server with:
%% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Normal
So this alarm just like a kindly remainder that:
'Hi administrator, My fever has gone':smileyhappy:
After all,
Maybe the temperature threshold for XS712T is a little low.
Because we wana XS172T could tell administrator to avoid the high temperature that may hurt switch.
So this alarm will appear with high frequency.
We are sorry about your concerns.
Regards,
Daniel.
Hello Dane,
I unpacked the switches, upgraded the FW to v6.1.0.34 and then configured them for the first time. I did not do a factory-reset after the FW upgrade however.
You speak about factory-reset, then configure from scratch. I cincerely hope that making a backup of the current config (if the dreaded 404 error does not ruin it...) and restoring the config after the reset, is possible (because you speak about "from scratch").
I'm sorry but the GUI is so daft and sluggish, and I have so many VLAN's etc. configured, it took ages to configure everything (needing to go to every single vlan, tick all the ports/lags with either T or U etc. etc. etc. is so annoying, And that on multiple switches.
I need to be able to restore via config-file (which I never had to do so far, and hopefully it works, instead of throwing 404-like errors like when backing-up the config).
To be honest, the error that appears in syslog, going from "temperature normal -> temperature normal" sounds like a bug and unrelated to the "255 degrees" thing the release-notes mention.
Hi ElectricSteve,
Welcome to NETGEAR community!
We can also see the same alarm on my XS172T of LAB as blow:
And our XS712T work fine and normally just like yours.
<13> Sep 21 14:49:50 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 121 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Normal <13> Sep 21 14:49:20 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 120 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Above Threshold <13> Sep 20 10:26:30 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 119 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Normal <13> Sep 20 10:25:59 172.26.2.112-1 TRAPMGR[55942028]: traputil.c(658) 118 %% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Above Threshold
This alarm will appear when temperature rise above to threshold and back to normal temperature again.
Such as:
1)XS712T find the temperature around comes to very high;
2)He sent a alarm to syslog server with:
%% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Above Threshold
3)Then,Lab master turn on the air condition and XS712T back to normal temperature again.
4)He told to syslog server with:
%% Temperature change alarm: Unit: 1 Sensor ID: 2 Event: Normal
So this alarm just like a kindly remainder that:
'Hi administrator, My fever has gone':smileyhappy:
After all,
Maybe the temperature threshold for XS712T is a little low.
Because we wana XS172T could tell administrator to avoid the high temperature that may hurt switch.
So this alarm will appear with high frequency.
We are sorry about your concerns.
Regards,
Daniel.
Thanks Daniel.
Does anyone know how high the relevant thresholds are on this switch? My switches indicate a stable temp. around 54 degrees C (Sensor 1) and 40 (Sensor-2).
Edit: the helpfile says the following:
Help for Temperature Status This table shows temperature of different system sensors. The temperature is instant and can be refreshed when the REFRESH button is pressed. The maximum temperature of CPU and MACs depends on the actual hardware. Non-Configurable Data Sensor-1 - The current temperature of the 'Sensor-1' sensor of the switch, maximum is 59 C. Sensor-2 - The current temperature of the 'Sensor-2' sensor of the switch, maximum is 107 C.
So maybe Sensor 1, which as said, hovers around 54 C, sometimes rises to 59 C or higher (probably due to heavy network-activity. It also explains why these messages pop-up so randomly. It can be quiet for weeks, or happen within hours of each other.
I guess this case can be closed. I kindof answered my own question :-) I will need to do something about the ambient air temperature flowing into the Switch chassis (which is side to side, not front to back which does not play well with the way our climate-control is setup (front to back).
Kind regards,
Steve
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