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Solved
XS728T 10Gbe connection issues
Hi all, We're having some very frustrating issues with our XS728T 10G switch. Mainly that it has trouble negotiating 10G connections over longer cable lengths. I've done a lot of tests and I've n...
Just to follow up on this. We were finally able to get through on the chat function, Netgear issued an RMA, we received the new switch today and it works as expected. The problem was a fault with the switch.
Operating XS728T and XS728T on cabling system up to 95 meters with reliable 10GbE connectivity. Firmware is currently 6.5.1.36_310 (inheriting some bug fixes for an unexpected switch crash and restart), however, this site served as a early adopter to Netgear, and we did not had any unexpected port shutdowns, too.
creamelectricar wrote:NETGEAR support is impossible to contact unfortunately.
Aehm sorry? Register the switches, and you have life time chat support on https://my.netgear.com/
schumaku Glad to hear you're not having problems but ours clearly does not work as expected. Our XS716T works as expected, just not the XS728T.
As for chat support, thanks I'm aware, have all our gear registered, but the chat function does not work. We get an error every time that says we have been blocked due to too many connection attempts from our end. So the only avenue of contact we have does not work - no email support as an alternative so I can't report the issue with the chat.
creamelectricar wrote:Our XS716T works as expected, just not the XS728T.
Was the XS728T replaced already?
creamelectricar wrote:As for chat support, thanks I'm aware, have all our gear registered, but the chat function does not work. We get an error every time that says we have been blocked due to too many connection attempts from our end. So the only avenue of contact we have does not work - no email support as an alternative so I can't report the issue with the chat.
Well, that's very different from what you reported before. ChristineT this is something to investigate.
Is your Internet connection behind some CGN (Carrier Grade NAT) probably? Use a mobile phone over 3G/4G/LTE/5G whatever instead.
Just to follow up on this. We were finally able to get through on the chat function, Netgear issued an RMA, we received the new switch today and it works as expected. The problem was a fault with the switch.
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