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Forum Discussion
Solved
WAX204 Wireless Radio Not Turning on After Scheduled Shutoff
I have my WAX204 operating in router mode and have it set to turn off the Wi-Fi radio during the nighttime hours. Every few months or so the radio does not turn on in the morning, so I have to go int...
Hi BrianL​,
It was a long road that involved lots of emails back and forth with tech support, replacing my modem, and a technician from my ISP coming out, but in the end Netgear did a second RMA because of an issue I was having with the WI-FI radio sometimes not turning on after a forced reboot, requiring the radio to be manually turned on from within the device GUI. I have had the second replacement now for about a week and a half and have not had any issues. I must say that even though it was a slow process, all the support agents I worked with were very patient and easy to work with. Thank you Netgear!
Carl
Hello Tallman
And welcome to the NETGEAR Community! 🙂
Can you check what firmware do you currently have on your router/access point? If your device firmware is updated. I suggest you open a ticket with our support team so engineering could investigate about your issue and they might include a fix on the next firmware release.
Have a lovely day,
Erwin
Netgear Team
Thank you for the reply! The firmware is the latest available. There have not been any new firmware releases for over three years. The WAX204 went into EOL shortly after I bought it, but I still have a couple of months left on my warranty, so I will reach out to support as you suggested.
Hello Tallman
We'll be looking forward for the resolution of your issue with our support team.
Have a lovely day,
Erwin
Netgear TeamMy WAX204 was deemed defective, and I received a replacement unit on 2/5/25. I am now having an issue with the replacement. Like the original unit, I have the new one operating in Router Mode. If I lose my internet connection to the AP, I am no longer able to access any of the other devices on my network even though the Wi-Fi light on the AP is blinking green. With the original unit, if the internet connection was lost, my devices would show a wi-fi signal with no internet. With the replacement unit, if the internet connection is lost, there is no wi-fi signal detected on any of my devices on the network. I have opened a new support case.
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