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Solved
WAX204 Wireless Radio Not Turning on After Scheduled Shutoff
I have my WAX204 operating in router mode and have it set to turn off the Wi-Fi radio during the nighttime hours. Every few months or so the radio does not turn on in the morning, so I have to go int...
Hi BrianL,
It was a long road that involved lots of emails back and forth with tech support, replacing my modem, and a technician from my ISP coming out, but in the end Netgear did a second RMA because of an issue I was having with the WI-FI radio sometimes not turning on after a forced reboot, requiring the radio to be manually turned on from within the device GUI. I have had the second replacement now for about a week and a half and have not had any issues. I must say that even though it was a slow process, all the support agents I worked with were very patient and easy to work with. Thank you Netgear!
Carl
My WAX204 was deemed defective, and I received a replacement unit on 2/5/25. I am now having an issue with the replacement. Like the original unit, I have the new one operating in Router Mode. If I lose my internet connection to the AP, I am no longer able to access any of the other devices on my network even though the Wi-Fi light on the AP is blinking green. With the original unit, if the internet connection was lost, my devices would show a wi-fi signal with no internet. With the replacement unit, if the internet connection is lost, there is no wi-fi signal detected on any of my devices on the network. I have opened a new support case.
Hi Tallman,
We are sorry to hear that you are having issues too w/ the replacement unit. Kindly keep us posted on what happens to your opened support ticket
Kind regards,
BrianL
Hi BrianL,
It was a long road that involved lots of emails back and forth with tech support, replacing my modem, and a technician from my ISP coming out, but in the end Netgear did a second RMA because of an issue I was having with the WI-FI radio sometimes not turning on after a forced reboot, requiring the radio to be manually turned on from within the device GUI. I have had the second replacement now for about a week and a half and have not had any issues. I must say that even though it was a slow process, all the support agents I worked with were very patient and easy to work with. Thank you Netgear!
Carl
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