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Forum Discussion
Tallman
Jan 10, 2025Guide
WAX204 Wireless Radio Not Turning on After Scheduled Shutoff
I have my WAX204 operating in router mode and have it set to turn off the Wi-Fi radio during the nighttime hours. Every few months or so the radio does not turn on in the morning, so I have to go int...
- May 30, 2025
Hi BrianL,
It was a long road that involved lots of emails back and forth with tech support, replacing my modem, and a technician from my ISP coming out, but in the end Netgear did a second RMA because of an issue I was having with the WI-FI radio sometimes not turning on after a forced reboot, requiring the radio to be manually turned on from within the device GUI. I have had the second replacement now for about a week and a half and have not had any issues. I must say that even though it was a slow process, all the support agents I worked with were very patient and easy to work with. Thank you Netgear!
Carl
BrianL
Feb 17, 2025NETGEAR Moderator
Hi Tallman,
We are sorry to hear that you are having issues too w/ the replacement unit. Kindly keep us posted on what happens to your opened support ticket
Kind regards,
BrianL
Tallman
May 30, 2025Guide
Hi BrianL,
It was a long road that involved lots of emails back and forth with tech support, replacing my modem, and a technician from my ISP coming out, but in the end Netgear did a second RMA because of an issue I was having with the WI-FI radio sometimes not turning on after a forced reboot, requiring the radio to be manually turned on from within the device GUI. I have had the second replacement now for about a week and a half and have not had any issues. I must say that even though it was a slow process, all the support agents I worked with were very patient and easy to work with. Thank you Netgear!
Carl
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