Forum Discussion

Tutor

May 13, 2021

Can't reach netgear support

Hi all, I was upgrading my firmware, and after the reboot the switch just hangged with orangle light and does nothing. After some research, saw that the best option is to call a RMA. Tried to do ...

JohnC_V

NETGEAR Employee Retired

May 14, 2021

saidogoid,

Welcome to our community! :)

We sincerely apologize for the inconvenience. May I know if you open a ticket on this link: https://www.netgear.com/support/contact.aspx? A case number will be given to you once you created a ticket.

Regards,

John

NETGEAR Community Team

saidogoid
Tutor
May 14, 2021
Hi,

Thanks for you answear. Yes, I did. I even received a email to call Support. Problem is that number don't work for me, and after 48h the ticket get closed automatically.
- schumaku
  Guru - Experienced User
  May 14, 2021
  Not sure, the dial-in numbers could vary, depending on the location. Last option, it could be a call routing issue by Netgear's service provider.
  
  Country you are calling from?
  International prefix correct for your phone provider and location?
  
  This issue requires more detailed investigation - it's not the first similar report these days.
  - saidogoid
    Tutor
    May 14, 2021
    Hey
    
    So I,m on PT (We use +351) . Problem is, even if I put this indicator on the beggining of the number, it doen't work. So, I don't really know if the number have another preffix to use.