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Forum Discussion
Can't reach netgear support
Hi all, I was upgrading my firmware, and after the reboot the switch just hangged with orangle light and does nothing. After some research, saw that the best option is to call a RMA. Tried to do ...
Hi,
Thanks for you answear. Yes, I did. I even received a email to call Support. Problem is that number don't work for me, and after 48h the ticket get closed automatically.
Not sure, the dial-in numbers could vary, depending on the location. Last option, it could be a call routing issue by Netgear's service provider.
Country you are calling from?
International prefix correct for your phone provider and location?
This issue requires more detailed investigation - it's not the first similar report these days.
Hey
So I,m on PT (We use +351) . Problem is, even if I put this indicator on the beggining of the number, it doen't work. So, I don't really know if the number have another preffix to use.Please send us a private message with your contact information along with your case number so we can forward your concern to our support team for further review. .
Case number:
Name:
Email Address:
Contact Number:
Model Number:
Timezone:
Preferred time of callback:
We look forward to receiving your private message
Regards,
John
NETGEAR Community Team
Just giving some updates here:
After the last message, I gived my details and netgear called me and we solved the first time of the process. They diagnose, and asked me to sent back my faulty unit, and as soon they receive my unit, they will send a new one (same but v3) to replace it. Now waiting for the faulty reach theis facilities, so the process go on. Thank you very much for all your messages, Will update this topic as soon I have more news.
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