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Forum Discussion
Can't reach netgear support
Hi all, I was upgrading my firmware, and after the reboot the switch just hangged with orangle light and does nothing. After some research, saw that the best option is to call a RMA. Tried to do ...
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Regards,
John
NETGEAR Community Team
Just giving some updates here:
After the last message, I gived my details and netgear called me and we solved the first time of the process. They diagnose, and asked me to sent back my faulty unit, and as soon they receive my unit, they will send a new one (same but v3) to replace it. Now waiting for the faulty reach theis facilities, so the process go on. Thank you very much for all your messages, Will update this topic as soon I have more news.
Update:
Everything was solved now. After I received the router, I have a ton to do, that's why it's been a while. So far, everything works great, it took 1 week until I received my new unit. Good work Netgear! You really keep your promisse with lifetime warranty.
Thanks all for your help
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