Forum Discussion

Aspirant

Nov 02, 2016

Solved

GS105e can not login or factory reset

I have a couple GS105E switches at work. I am using the latest ProSafe Utility version 2.3.20 to access them. The switches show up in the utility, but do not accept any password (or blank) to c...

Troubleshooting

ElaineP
Nov 11, 2016
Hi othni,

We get the information: FW v3.01.28 is an official release for TOTALPLAY, which is customized product.

The default setting difference was requested from TOTALPLAY, so TOTALPLAY should know the default password is not “password”.

Please contact Totalplay directly because of only Totalplay know the password. :smileyhappy:

Thanks for JohnRo’s help, too.

Regards,

NETGEAR Employee

ElaineP

NETGEAR Expert

Nov 03, 2016

Hi othni,

Welcome to the community!

I have two questions:

Please confirm that the switch is GS105E or GS105Ev2 ?
If the switch is GS105E, only these Firmware versions can be got from http://downloadcenter.netgear.com/:

Which does not include v3.01.28 mentioned from your description.

Thanks for your reply.

Regards,

NETGEAR Employee.

othni

Aspirant

Nov 03, 2016

The switches does not show "v2" anywhere.

I am including a photo of the two switches. So that is exactly my point about the firmware.

Anyway, I need to at least be able to reset the password to connect.

What could be my next step?

(image deleted)

JohnRo
NETGEAR Employee Retired
Nov 03, 2016
Hello othni,

I have deleted the image you have attached since it contains the serial numbers of the devices. I was able to check one of the devices' serial number and it shows up as a v1. The default password for v1 and v2 is just "password" (no qoutes). How did you reset the device? Also, please make sure you are using the latest version of the utility.

Thanks,
- othni
  Aspirant
  Nov 03, 2016
  Hello
  
  I have tried "password" but it does not allow me to login.
  
  As I stated in my first post, I am using version 2.3.20 which seems to be the latest available in the support area.
  
  I have tried to reset the switch by pressing the reset switch at the back for 30 seconds.
  I have tried with the switch on and also off and turning the switch on while the reset button is pressed.
  
  How do I know the reset worked?
  - JohnRo
    NETGEAR Employee Retired
    Nov 04, 2016
    Hi othni,
    
    One thing you'll notice if the switch is back to factory is the IP address goes back to its default state. The password should as well go back to default. Is there a chance you can use another computer where you can install the utility and discover the switches.
    
    Thanks,