NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PF1
Aug 14, 2016Aspirant
GS108 - does it matter where to position in network?
Hi All I'm new to the forum and cant see anything similar to my issue - so this is more a question of where to go for help rather than a solution ( although that would be great if this is a simp...
- Aug 25, 2016
JohnRo
So the electrician came back and as predicted it was an issue with the wiring in the patch panel. Each jack in the panel was wired incorrectly but was consistently incorrect so when I just patched port 1 to say port 2 in the patch panel this worked ( a case of double negative or two wrongs making a right so to speak).
When I connected the Netgear directtly to port1 in the patch panel it did not work. He had to rewire each port in the panel to standard RJ45 configuration and all was fine.
I now have the switch feeding wired internet to 6 rooms in my house via the patch panel so the issue is closed
Thanks for you support!!
Paul
JohnRo
Aug 16, 2016NETGEAR Employee Retired
Hello PF1,
Welcome to the community!
The switch should be placed behind your DHCP server. I am not sure how your comms panel work, does it have a model number or a brand name?
Thanks,
PF1
Aug 19, 2016Aspirant
JohnRo
Thanks for getting in touch ( and sorry for the tardy reply, we are moving in to this new house ).
It is just a patch panel but it appears from the little investigation I have done since asking the question is that the patch panel is wired differently to the stand RJ45 jacks. The switch works everywhere in the house EXCEPT if I plug it directly into the patch panel.
I have tried my laptop too - works at all wall sockets connected to the internet but not if I directly plug it in to the patch panel.
What got me was if I plug my internet into the wall going to Port1 in panel and then cable port1 in the panel dircetly to Port 2 ( loop on the patch panel) then Port 2 on the wall will work ( beacuse the patch panel is wired consistently but consistently wrong the ins and outs cancel)
I think this is it.... I have asked the guy who wired the box to come have a look.
Thanks again
Paul
- JohnRoAug 19, 2016NETGEAR Employee Retired
Hi Paul,
Alright. That was a nice isolation. Come back to this thread and give us an update once they have a look on the patch panel. I'll look forward to your update. :)
Thanks,
- JohnRoAug 22, 2016NETGEAR Employee Retired
Hi Paul,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!Thanks,
- PF1Aug 25, 2016Aspirant
JohnRo
So the electrician came back and as predicted it was an issue with the wiring in the patch panel. Each jack in the panel was wired incorrectly but was consistently incorrect so when I just patched port 1 to say port 2 in the patch panel this worked ( a case of double negative or two wrongs making a right so to speak).
When I connected the Netgear directtly to port1 in the patch panel it did not work. He had to rewire each port in the panel to standard RJ45 configuration and all was fine.
I now have the switch feeding wired internet to 6 rooms in my house via the patch panel so the issue is closed
Thanks for you support!!
Paul
- JohnRoAug 26, 2016NETGEAR Employee Retired
Hi Paul,
You are welcome!
Nice to know that it is not the switch causing the issue and its just the wiring. Can i please request for you to mark your response above as "Accepted as Solution", this will help other users in case they run into the same issue.
Thanks,
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!