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Forum Discussion
KRas4
Apr 02, 2016Aspirant
GS108 switch ports don't appear to be working
I have a GS108 switch that doesn't appear to be working correctly anymore. My current setup is this. Internet (Xfinity) to Modem Modem (Surfboard 6121) to Switch Switch to vaious ports in the h...
- Apr 12, 2016
Hello KRas4,
The GS108 is only a pass-through switch (pure hardware) and is not involved in giving away IP addresses. For your setup, the router is the main source of communication on the LAN (we'll take away the GS108 as a part of the networking equipment and consider it as a client). What you can do to isolate the issue are the following:
- Verify the connection again Modem>Router>Wall Jack.
- Take note that the Modem is responsible for the internet connection, the Router is responsible for translating the internet connection going to the LAN and providing client devices DHCP IP addresses.
- Make sure that every port on the router is working fine, verify this by checking if each device plugged into the ports gets an IP address.
- If this is verified, we'll eliminate the router as an issue here.
- Now, you have 5 wall jacks. (Question here, are these 5 separate wall jacks end-to-end or are they on a patch panel?)
- If they are separate wall jacks, they all need to be plugged into the router.
- If they are on a patch panel, check each end of the wall jack if you can get an IP address.
- If you can get an IP on only one end of the wall jacks this will mean that your router does not give enough IP addresses or there is something wrong with the patch panel.
The GS108 switch only relies to your router, imagine it as just additional ports and does not have the capability to give out IP addresses. Make sure that the wall jack where you plug in the GS108 can give you a connection and an IP.
Thanks,
DaneA
Apr 03, 2016NETGEAR Employee Retired
Hi Kras4,
Welcome to the community! :)
Let's isolate the problem. Kindly answer the questions below:
a. Is the Surfboard 6121 a modem-only device or a combination of modem-router?
b. What is the behavior of the port LED lights on the GS108 switch?
c. Disconnect the GS108 switch from the Surfboard 6121 then connect a PC/laptop directly to the Surfboard 6121, are you able to go online just fine?
I look forward to your response.
Regards,
DaneA
NETGEAR Community Team
KRas4
Apr 10, 2016Aspirant
Thanks for the reply. I didn't see that I had anything so sorry for the late reply. The answers to your questions:
A. Just a modem
B. The port that has the cable from the modem to the switch and the one switch port that is working on the other end, are both blinking (both ports and both lights on each port)
C. Yes I am able to get online just fine.
I also just did another network test on all of my ports yesterday. Each port is now showing as Auto (meaning Auto MDIX). So in my above mention where I sstate that I have a router working, that port is auto. However if I move that router that works on that port to a different port in my house, it no longer works.
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