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Forum Discussion

mmesford's avatar
mmesford
Aspirant
Dec 16, 2023

GS305v3 will not connect

I connected the switch as per the instructions. When ethernet cables are connected the lights flash slowly. I have two computers connected to the switch and a connection to another switch which is connected to the cable modem LAN. Neither computer can reach the internet with the Netgear switch inline. Either one can connect just fine when connected separately. When I use the arp -a command from one of the computers, with the nether switch installed, I get "Interface: 169.254.239.32". No there connections. But when I disconnect the switch and connect a single computer, my addresses are 192.168.xx.xx. Shouldn't the switch just be a passthrough? Why does it seem to have an IP address. And more importantly why doesn't it allow my computers to connect?

3 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    With the unmanaged switch showing link LEDs and some activity for each port, here again the problem is somewhere in the "fine print" of what a Cable Modem does, respectively what services the ISP does enable. In general, a cable modem on a consumer (and many basic small business) configuration is limited to one MAC address - typically to connect a NAT router. Slightly uncommon in your use case, it's odd that the unknown modem from the unknown ISP does assign just one private LAN (RFC1918) address. More common are public IPv4 addresses or worst case carrier grade NAT addresses from reserved public IP address spaces.

     

    The reason the second device does get a 169.254.239.32 address, which is from the so-called ZeroConfig IP range - in fact a fall-back if there is no DHCP assigning a workable address to your devices connected, and the cable modem won't provide an additional "workable" address.

     

    Fist step is to talk to your unknown ISP, the provider of your Internet connection and this unknown CPE (Carrier Premise Equipment) of what you are designating as a Cable Modem.

     

    A possible answer is that the wall outlet providing this Internet connection is coming from a building- or apartment-operator, and it's intended to connect your own NAT router.

     

    To learn and understand more, please also share the name of your service provider and the location once you have figured out what is going on.

     

    According your description with the link LED and activity on all ports, this is not a problem or limitation with the Netgear GS305v5.

     

     

  • Thanks for the response. However I’ve had a switch in this position before with no problems. I have a larger switch connected to the router which feeds a number of devices throughout the house. I’m sure it has nothing to do with the provider. 

    As for the activity lights, they normally flash quickly and independently. Now they are flashing slowly, together, rhythmically. I’m thinking this is just a defective unit.

    • schumaku's avatar
      schumaku
      Guru - Experienced User

      mmesford wrote:

      However I’ve had a switch in this position before with no problems. I have a larger switch connected to the router which feeds a number of devices throughout the house. I’m sure it has nothing to do with the provider. 

      Great, why not say so from the beginning? Head to https://my.netgear.com/ , select your switch resp. serial number, and follow the [Request Hardware Support] process.

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