NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

far1's avatar
far1
Tutor
Apr 30, 2021
Solved

GSS116E - Firmware download file gone?

Hi All,

The firmware file for the GSS116E file doesn't appear to be there.  If I have the correct link it should have been here:

https://www.netgear.com/support/product/GSS116E.aspx#ProSAFE%20Plus%20Configuration%20Utility%20v2.7.8 

 

But there is only Switch discovery software, plus the Prosafe plus configuration utility - which allows you to update the firmware, but only if you have a file - just can't find the file..

 

Am I missing something?  Thanks for any help

Far

  • The firmware (and mandatory bootloader) updates for various GSS models had been revoked because to many customers had upgrade problems, leading to inop switches. YeZ ?

3 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    The firmware (and mandatory bootloader) updates for various GSS models had been revoked because to many customers had upgrade problems, leading to inop switches. YeZ ?

    • far1's avatar
      far1
      Tutor

      Oh.  Thanks for the response -but wish it wasn't that..

       

      I remember the upgrade years ago being vaguely fiddly in that it was 2 parts, but the instructions were clear and there were no problems.

       

      It's sad because some users maybe can't be bothered to RT*M - everyone else ends up with an unpatched/upgraded product :-(

       

       

       

      • schumaku's avatar
        schumaku
        Guru - Experienced User

        Yes, there was a series of update problems around 2017 or 18. These days, people ended with inop products - what is fatal for most usage. It's not just the "not updated" firmware. That was the reason I made some noise.

         

        Trouble today we have a much higher customer awarenes for vulnerability fixes. Adding difficulty is that the utility is EoL, not reliable to install and/or operate (experienced tech users use different/newer capturing driver used for the NSDP protocol "injection"). More complexity comes for users not operating Windows systems at all. 

         

        (speaking as a user - I'm not Netgear)

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More