NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear FS116 Switch not connecting
Hi All; Tonight i traded in my older modem (ISP provided) which was connected to a D-Link router then to the Netgear FS116 switch. The new modem/router replaces both those and is a Cisco DPC3848...
Hi Bret4312,
Bret4312 wrote:
"I see" said the blind man.
Thanks Dane - you're a good man. I will try my luck with Netgear support. Of course, I have no invoice.In the absence of the Proof of Purchase or Sales Invoice of the FS116, alternatively you may provide the following:
1. An e-mail from the reseller for confirmation of sale.
2. Credit card statement showing the purchase of the device.
Bret4312 wrote:
Presuming these machines have a life and this is not uncommon, would you expect the simple act of an unplug/plug would kill the unit? It worked fine in the moments up to that act.For me, a simple act of an unplug/plug should not cause the switch to be faulty. Unless, there is really a problem or fault with the hardware itself or with the power adapter that is being used with the switch.
Regards,
DaneA
NETGEAR Comunity Team
Hi Bret4312,
Bret4312 wrote:
"I see" said the blind man.
Thanks Dane - you're a good man. I will try my luck with Netgear support. Of course, I have no invoice.
In the absence of the Proof of Purchase or Sales Invoice of the FS116, alternatively you may provide the following:
1. An e-mail from the reseller for confirmation of sale.
2. Credit card statement showing the purchase of the device.
Bret4312 wrote:
Presuming these machines have a life and this is not uncommon, would you expect the simple act of an unplug/plug would kill the unit? It worked fine in the moments up to that act.
For me, a simple act of an unplug/plug should not cause the switch to be faulty. Unless, there is really a problem or fault with the hardware itself or with the power adapter that is being used with the switch.
Regards,
DaneA
NETGEAR Comunity Team
Dude, did you accidentally plug the PSU from the old router into the FS116 instead of the actual PSU for the FS116 - I did this once and the power rating for the wrong PSU let the switch light up but it wouldn't work!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
