Forum Discussion

Aspirant

May 18, 2016

Solved

Problem with JGS516

Hi,

I have a problem with my new JGS516. My old JGS516 switch was defect and I bought a new one. I connected everything like before and it works, but I have problem. My connection to the router brakes down when I have a lot of traffic. When this happens the yellow light for this line is not illuminated. It takes about 10-30 seconds and the light is illuminated again and the connection is ok. This happens all 5 minutes. So I took my netgear GS105 to test the connection and if I have probably a problem with wiring. But with the GS105 everything works fine, no problems with connection or timeouts. So I bought a second one because I thought the new JGS516 has a defect. But now I have tested the new JGS516 and the same, Breakes down under heavy traffic.

I don´t know what I can do now. Did I receive really 2 new defective JGS516?

Thank you for your help!

Sven

Troubleshooting

sirmuhman
May 20, 2016
Hi,

thank you for your answer. I have found the problem. The actual JGS516 does not work correctly with an AVM Fritzbox in Gigabit mode. Other users have the same problem. Now I have bought a switch from another manufacturer and it works.

Kind regards
Sven

3 Replies

JohnRo
NETGEAR Employee Retired
May 19, 2016
Hello sirmuhman,

Welcome to the community!

This is pretty much isolated, are all 16 ports of the switch being used? I did not see anything related that has been reported with the JGS516. As we know this is an unmanaged switch and there is no software/firmware that we can update. I don't believe they are defective, it just appears that they cannot handle the traffic. Can you PM me the serial number of one of the new switches?

Looking forward to your response.

Thanks,
- sirmuhman
  Aspirant
  May 20, 2016
  Hi,
  
  thank you for your answer. I have found the problem. The actual JGS516 does not work correctly with an AVM Fritzbox in Gigabit mode. Other users have the same problem. Now I have bought a switch from another manufacturer and it works.
  
  Kind regards
  Sven
  - JohnRo
    NETGEAR Employee Retired
    May 20, 2016
    Hello sirmuhman,
    
    Thank you for sharing the outcome! Please mark your previous response as "Mark as Solution" , this will help other community members if they experience the same issue.
    
    Thanks,