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Forum Discussion

othni's avatar
othni
Aspirant
Nov 02, 2016
Solved

GS105e can not login or factory reset

I have a couple GS105E switches at work. I am using the latest ProSafe Utility version 2.3.20 to access them. The switches show up in the utility, but do not accept any password (or blank) to c...
Troubleshooting
  • ElaineP's avatar
    ElaineP
    Nov 11, 2016

    Hi othni, 

     

    We get the information: FW v3.01.28 is an official release for TOTALPLAY, which is customized product.

     

    The default setting difference was requested from TOTALPLAY, so TOTALPLAY should know the default password is not “password”.

     

    Please contact Totalplay directly because of only Totalplay know the password.   :smileyhappy:

     

    Thanks for JohnRo’s help, too.

     

    Regards,

    NETGEAR Employee

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Nov 08, 2016

Hi othni, 

 

I'd like to know if you were able to login to the switches? Did any of the suggestions work? 

 

Thanks,

othni's avatar
othni
Aspirant
Nov 08, 2016

I also was suggested to do a downgrade of the firmware.

 

But for that, you need to login with the password first.

 

And that is the main thing I can not do.

 

 

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Nov 09, 2016

    Hi othni, 

     

    Were you able to login to these switches before? If so, was the password ever changed? 

     

    Thanks,

  • othni's avatar
    othni
    Aspirant
    Nov 10, 2016

    These switches have only been accesible to me for less than two weeks. I asked around but nobody can tell me if the password was changed. I only got the response to use the default password. So I don't think these switches were modified. Anyway, after the 99 times I have pressed the reset button, it should not matter anyway.

     

    ElaineP is trying to help me. She sent me some private messages.

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Nov 10, 2016

    Hi othni, 

     

    Okay, got it. I was just making sure that you were able to access them before using "password" as the password. Kindly update the thread just in case. 

     

    Thanks,

  • ElaineP's avatar
    ElaineP
    NETGEAR Expert
    Nov 11, 2016

    Hi othni, 

     

    We get the information: FW v3.01.28 is an official release for TOTALPLAY, which is customized product.

     

    The default setting difference was requested from TOTALPLAY, so TOTALPLAY should know the default password is not “password”.

     

    Please contact Totalplay directly because of only Totalplay know the password.   :smileyhappy:

     

    Thanks for JohnRo’s help, too.

     

    Regards,

    NETGEAR Employee

  • othni's avatar
    othni
    Aspirant
    Nov 11, 2016

    This makes sense now!

     

    I am not familiar with TotalPlay...do you have a website or information about them?

     

    Thank you!

  • ElaineP's avatar
    ElaineP
    NETGEAR Expert
    Nov 14, 2016

    Hi othni, 

     

    Please contact the company directly or call their support to solve it, from where you purchased the switch.

     

    We don’t have more information about TotalPlay.  

     

    Regards,

    NETGEAR Employee

  • othni's avatar
    othni
    Aspirant
    Nov 15, 2016

    Thank you for all your help!

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