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Forum Discussion

sanslos's avatar
sanslos
Aspirant
Jul 01, 2019
Solved

Unable to register GS324 ("Unable to register product to your account: Product not found.")

I have a new GS324 unmanaged switch, purchased a couple of weeks ago.  When I try to register it, there is a popup error message that says:     Unable to register product to your account: Product...
Warranty & Contracts
  • DaneA's avatar
    DaneA
    Jul 02, 2019

    sanslos,

     

    Kindly send me the serial number of the GS324 switch via private message and I'll inquire it to the NETGEAR Support Team. 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 02, 2019

sanslos,

 

Kindly send me the serial number of the GS324 switch via private message and I'll inquire it to the NETGEAR Support Team. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

sanslos's avatar
sanslos
Aspirant
Jul 04, 2019

The serial number needed to be added by the support team.  It didn't follow the current, expected, numbers, apparently it is a new series of numbers.  All is fixed now.

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