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Solved
BR500 failing to download latest QoS database
When trying to manually update the QoS database, I get the following error (see attached screenshot): An error occured while downloading the detection database. Try again later. This happens ...
Hi jdrch,
Kindly answer the questions below:
a. From where did you get the QoS database that you want to upload to your BR500?
b. Can you provide a copy of the QoS database you are trying to upload to the BR500? You may provide a Google Drive link so that I can download it here on my end.
Regards,
DaneA
NETGEAR Community Team
a. ??? I didn't get it from anywhere; it shipped with the router. The documentation for it can be found in the user manual on pages 96 & 97. To be honest, the fact that you thought I downloaded it from somewhere is alarming, because it's literally impossible to upload a custom database from the firmware. This shows a lack of familiarity with the product I'm asking about, which is pretty bad for enterprise product support. This isn't a $50 router from Walmart.
b. I'm not trying to upload anything. I'm trying to update it from within the router UI. See the link to manual above. I can't believe I'm having to tell a community mod to look at the manual of the product I'm asking about ... this is pretty embarrassing.
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