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Forum Discussion
Solved
BR500 failing to download latest QoS database
When trying to manually update the QoS database, I get the following error (see attached screenshot): An error occured while downloading the detection database. Try again later. This happens ...
Thank you for your feedback. :) You're right, I need to be more familiar with the BR500 though I am not a part of NETGEAR Support.
It is possible that there is no update yet. I will inquire this to the higher tier of NETGEAR Support to confirm.
Regards,
DaneA
NETGEAR Community Team
Thanks, much appreciated. As you can see from my submission history I'm having a pretty frustrating time with this device('s features).
I got a feedback from the higher tier of NETGEAR Support and I was told that there are no new updates currently available for the QoS database for the BR500 which is why the error message you encountered appears.
Regards,
DaneA
NETGEAR Community Team
Thanks Dane, can confirm via the response to the support ticket I filed.
In that case, I highly recommend NETGEAR change the error message to say "You have the latest version installed" or something similar. The current one leads the user to believe the QoS database backend is broken and that there might be an update they're missing.
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