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Forum Discussion

warsawtech's avatar
warsawtech
Tutor
Apr 11, 2019
Solved

BR500 high CPU usage and default to factory settings on reboot

BR500 2x in a 10 day period the CPU usage pegged at 98%. The router showed a message that router should be rebooted. When I rebooted it from Insight web page it didn't come back online. Drove to clie...
  • DasTyler's avatar
    DasTyler
    May 02, 2019

    Hi

    yes high cpu alert, although saying at 50%

    loaded new firmware and holding so far..

    thank you very much

DaneA's avatar
DaneA
NETGEAR Employee Retired
Apr 15, 2019

Hi warsawtech,

 

I found out from the NETGEAR Support Team that you have opened a support ticket (case # 41163704) regarding your concern described on your post.  The NETGEAR Support expert assigned on your support ticket sent you a follow-up e-mail on how to get the BR500 Logs and on how to attach it on your support ticket.  The BR500 Logs is required so that your support ticket can be escalated to the engineering team for further investigation. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

warsawtech's avatar
warsawtech
Tutor
Apr 16, 2019

Problem is my support Case #: 41163704 is not showing up in My Support. So I can't upload the logs

  • MrJoshW's avatar
    MrJoshW
    NETGEAR Expert
    Apr 16, 2019

    Hello,

     

    I have taken ownership of case 41163704 and will send you a private message to verify contact information and collect the logs for review.

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