NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
BR500 high CPU usage and default to factory settings on reboot
BR500 2x in a 10 day period the CPU usage pegged at 98%. The router showed a message that router should be rebooted. When I rebooted it from Insight web page it didn't come back online. Drove to clie...
Hi
yes high cpu alert, although saying at 50%
loaded new firmware and holding so far..
thank you very much
Hi warsawtech,
I found out from the NETGEAR Support Team that you have opened a support ticket (case # 41163704) regarding your concern described on your post. The NETGEAR Support expert assigned on your support ticket sent you a follow-up e-mail on how to get the BR500 Logs and on how to attach it on your support ticket. The BR500 Logs is required so that your support ticket can be escalated to the engineering team for further investigation.
Regards,
DaneA
NETGEAR Community Team
Hi
Having the same problem. Any resolution to this? Have two BR500s doing the same thing. They have rebooted themselves and always go back to factory settings. Getting very tired of having to go to site and reload backup configuration files.
Having the same problem. Any resolution to this? Have two BR500s doing the same thing. They have rebooted themselves and always go back to factory settings. Getting very tired of having to go to site and reload backup configuration files.
DasTyler wrote:
Hi
Having the same problem. Any resolution to this? Have two BR500s doing the same thing. They have rebooted themselves and always go back to factory settings. Getting very tired of having to go to site and reload backup configuration files.Go to here and upload the stable release of this firmware and it seems to fix the issue:
At least I'm not the only one having the issue. Did you happen to notice if you had high CPU usage??
Hi
yes high cpu alert, although saying at 50%
loaded new firmware and holding so far..
thank you very much
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
