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Forum Discussion
mikelachaine
Apr 14, 2020Aspirant
BR500 reset after power failure
BR500 resets to factory (sort of) after power failure. Also DHCP assisgns twice the same address to differnet device. Could not restore the backup config. Page loading is terribly slow. I only had he...
mikelachaine
Apr 15, 2020Aspirant
I did reset to factory defaults, re configure the router, but DHCP was still assigning the same IP address to two different devices (with different MAC address), and this for 1 to 3 IPs (6 devices, not always the same)
I downgraded the firmware to 5.7.0.4, reset to factory, re-configure, same problem.
I put back 5.8.0.1, reset to factory, re-configure again, same problem.
Then during the night there was a loss of power, so I just left it off for the night, then next day, power on, the router was reset to factory! I tried to re-load configuration from a backup, but it refused the backup with a multitude of 'error pop up windows', so re-configure manually, reboot and try again the backup, it seemed to work, but sitll with the DHCP problem and slow, veerrrry slow detection of connected devices ( like a minute or so).
Don't know what to do now, I have an R8000 (works great!), GC110 and GC510P switches, but this router just gave headaches so far, I thinking about returning it and buy another brand if I can not solve this issue.
Thanks in advance,
Mike
P.S. I was thinking of using the router (3 of them) for the office as an upgrade, but I have to admit I have to re-think about it now. I do not want to bring this sort of problem to the shop.
JohnC_V
Apr 17, 2020NETGEAR Employee Retired
It seems that there is something going on with the BR500 that needs to be checked. If it is the only router in your network, then it should only be getting a single LAN network. It would be best if you will open a ticket on NETGEAR Support and please let them know the status of your router.
Regards,
John
NETGEAR Community Team
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