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Solved
BR500 still resetting itself back to factory defaults
Okay still looking for some answers on this issue. In the last three weeks our BR 500 has reset itself 4 times. Yesterday it did it twice in a six hour span.
I already did the standard playbook of hit reset button, blow current firmware on AGAIN, reconfigure it fresh at 4:30 PM yesterday, at 10 PM it reset itself back to factory default again.
Wondering if Netgear put something in the firmware to save troubleshooting time and it does it own reset and reboot for you.
We apologize for the inconvenience this may have caused you. I hope that the replacement unit may fix your issue immediately.
Regards,
JohnCarloV
NETGEAR Community Team
4 Replies
I was a few days late in submitting a ticket and my 90 days were up. Out of desparation I went ahead and purchased a one year service contract. One phone call and I had a RMA and another one coming.
Tricky way to get more money out of me since things hadn't been right for quite awhile and support sucked until I purchased a service contract
We apologize for the inconvenience this may have caused you. I hope that the replacement unit may fix your issue immediately.
Regards,
JohnCarloV
NETGEAR Community Team
Well it has just been 4 days, but no problems YET. I hope this solves the issue. My concern is that I need to deploy around 10 of this model around the country (US) where having it reset itself is going to leave me with some very mad clients.
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