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MarkusKern's avatar
MarkusKern
Tutor
Dec 21, 2016
Solved

M4300 Hard reset to Factory Defaults

We bought a bunch of switches M4300-28G-PoE+. One of them does not connect to the DHCP server on its network side even its set to DHCP client. To overcome the problem I applied a soft reset through the web interface (OOB port).This did not solve the issue and I have the impression that the system returned to my earlier settings after the second reboot. Is there any hard reset to the factory defaults possible? There is only a reset opening at the front of the switch but no indication to an opening for setting to the factory defaults.

 

Thanks for your help

Markus

Troubleshooting
  • DaneA's avatar
    DaneA
    Dec 25, 2016

    MarkusKern,

     

    You're welcome. :) I'm glad to know that you have figured it out and  the problem is now solved. 

     

    Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     

    Happy Holidays! :) 

     

     

    Cheers,

     

    DaneA

    NETGEAR Community Team

5 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Dec 21, 2016

    Hi MarkusKern,

     

    Welcome to the community! :)

     

    Kindly access the web-GUI of the M4300-28G-PoE+ then go to Maintenance > Reset > Factory Default.  Check the box then click the Apply button.  Click Yes on the confirmation pop-up window.

     

    Read pages 653-654 of the M4300 user manual here as reference.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • MarkusKern's avatar
      MarkusKern
      Tutor
      Dec 22, 2016

      Hi DanA

       

      Thanks for your hint. I already applied a soft reset. This did not solve my issue. For that reason I'm wondering if there is a possibility of a hard reset which acts at a deeper level.

       

      I have no explanation for the behavior of the switch. It does not get an IP address on its network side. To be able to apply configuration modifications remotely I need to access it in the network segment its located. Only one out of a delivery of 14 switches shows this behavior.

       

      Kind regards,

      MarkusKern

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Dec 22, 2016

        Hi MarkusKern,

         

        Let me share this article.  Kindly read the instructions carefully before proceeding.  

         

        Let us know the results. 

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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