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M4300 factory reset not working
Hi,
i have a problem with my M4300-8X8F (XSM4316S). I can't remember any login user data so i tried to start to reset password for admin user. I used this how-to: https://kb.netgear.com/30326/M4300-How-do-I-recover-the-password-using-the-boot-menu
Unfortunately since Step 8 it tells me always "Unknown command"
So i tried to reset the switch to factory defaults: https://kb.netgear.com/30329/M4300-Resetting-to-factory-default-using-the-boot-menu?cid=wmt_netgear_organic
Then it tells me "Invalid command", quits the menu and i need to unplug the switch to restart. I tried it a few times and it is always the same.
Does anyone have any other suggestions on what I can try to reset the switch? The device no longer has any support.
Greetings
Florian
Hey everybody,
today i was able to reset the switch and change the password. While i took some screenshots it worked during my third try. Don't know why or why not in all the other attempts.
Thanks for your support, i'm now loged in and can configure the switch again.
With kind regards,
Florian
4 Replies
Replies have been turned off for this discussion
Welcome to our community! :)
May you be able to provide a screenshot of what you are seeing on your CLI? So that we may know if you are able to go to the boot menu and see the error message.
Regards,
John
NETGEAR Community Team
Hi schumaku and JohnC_V,
thanks for your reply. That's right, the attached image is while trying to reset to factory defaults. Getting into boot menu isn't a problem, just all the described command are not working.
On monday i can post more pictures when i'm in front of the device.
Thanks for your help.
With kind regards
Florian
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