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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
Update Oct 25, 2019 We would like to give you an update on the intermittent issues with BR500 VPN services that we notified you yesterday. Our teams worked continuously since yesterday and found the cause of this issue. We have a temporary fix with a new firmware V5.7.0.6 posted here in NETGEAR Community. You can download and update your BR500 router(s) to this new firmware and it should be able to re-establish the VPN connection.
Our teams are also working on the VPN server side fix that will fix this issue completely, expect that in a week or two.
If you have any question or new issue, you can contact us at insight-feedback@netgear.com .
Thank you for your patience in standing with us going through this resolution process.
Thank You,
NETGEAR Insight Team
Updated firmware. Rebooted Router. Rebooted remote computer. Still no VPN connection. Very frustrated!!!!
Did the firmware update work for anyone else?
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