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Intermittent internet connection on some devices
I couldn't find this exact problem after searching the community. I have a C7000 modem/router installed about 2 months ago. I have three devices hardwired to it, and run a wifi network for the rest of the house. Some days when we boot up our computers using wifi, two of them don't "fully" connect to the internet; some web sites are accessible but most say "cannot connect". The other computers and our phones show no problem; and the hard wired devices are fine. The only fix I can find is to reboot the C7000 by unplugging then plugging it back in. As an extra check, I did contact Spectrum to make sure there was nothing odd going on on their side and they showed no issues.
Any thoughts? Thanks!
Bob K.
You can do the router side of the CAX80, the ISP, if they support it, may update the modem side as they would be responsible for the mode side.
8 Replies
How is the wifi configured on the modem?
What channels are being used?
What is the size of the home?
Any wifi features enabled or disabled on the modem? Like Smart Connect?
I have both a 2ghz and 5ghz WiFi set up. The house isn't very large. I have one computer which has this problem sitting next to another computer which does not have the problem. I would suspect the network adapter in the computer except that another computer in a different room is showing the same issue. No features turned on or off on the modem/router. Regular internet is through Spectrum, but I have a backup connection through Verizon Wireless running WiFi under a different name. If I switch to that WiFi, there is no problem. Again, Spectrum could find no issue on their side. It's just odd that this problem affects two computers but not the others. As I said before, rebooting the modem/router "fixes" the problem. The next time the problem occurs, I am going to try a reset of the network adapters
Thanks for responding
Bob
Be sure the wifi adapter card drivers are up to date as well.