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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
TuKool's avatar
TuKool
Guide
Oct 25, 2019

Updated firmware. Rebooted Router. Rebooted remote computer. Still no VPN connection. Very frustrated!!!!

 

Did the firmware update work for anyone else?

YeZ's avatar
YeZ
NETGEAR Expert
Oct 25, 2019

The computer with the VPN client might still have the residue effect of the issue. Can you go to Insight, delete the VPN user and invite again, then try again to see if it helps? In our internal tests, there was one particular user/computer who had to do so, then it worked with the new firmware. 

Thank you.

 

  • TuKool's avatar
    TuKool
    Guide
    Oct 25, 2019

    No Go.

     

    Deleted the user form the Insight Cloud Portal. Resent the invitation. Rebooted the router. Rebooted the remote computer.

     

    Still no connection on the VPN!!!

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