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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
This new firmware did not resolve the issue. We are still down at multiple facilities. Did anyone even test this release before stating it was a fix? Several days with no VPN service is unacceptable.
We will be recommending replacing these devices ASAP. They are clearly not ready for production use - they feel like a beta product.
I have upgraded one router. I'll swing by the office a little later to update the other. If not, I will have to put my FVS336G routers back into operation. This is CRAZY!
Updated Office router. No joy. The VPN is still down. I'll check again in a couple of hours.
I even tried rebooting both routers. Still no VPN.
I tried "Test VPN Server" on both routers via the Insight app. It says both have a good connection. But still not VPN.
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