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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
I recently purchased an BR500 and have experienced a number of problems related to this firmware update. One of the most frustrating problems is that when you created a VPN user, the netgear account became blocked. I got this error "Account locked after too many attempts" ... after 3 days of dorking with this I was able to replicate it on the .04 firmware - create the VPN user, soon after the account is locked, remove the vpn users, soonafter the account is unlocked. This happened with 3 different emails.
I updated the firmware, removed the vpn groups and router and users from the insight portal and re-added it all. Also removed the VPN client and reinstalled it .
That error has stopped but I'm still not able to connect using VPN it hangs up. It looks like it gets a IP from the service but it never adds the device to the network.
Hopefully someone can help. Support has been pointing to this conversation. Thank you!
Checking using the Insight App this morning and it showed my VPN is now up. I have verified that it is running. Please chime in as to whether your VPN is working or not.
FYI - I updated the second BR500 about 10PM last night and when I checked at midnight, it was still not working. 8AM this morning it is now working.
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