BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

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BretD wrote:

Update Oct 25, 2019 We would like to give you an update on the intermittent issues with BR500 VPN services that we notified you yesterday. Our teams worked continuously since yesterday and found the cause of this issue. We have a temporary fix with a new firmware V5.7.0.6 posted here in NETGEAR Community. You can download and update your BR500 router(s) to this new firmware and it should be able to re-establish the VPN connection.

Our teams are also working on the VPN server side fix that will fix this issue completely, expect that in a week or two.

If you have any question or new issue, you can contact us at insight-feedback@netgear.com .

Thank you for your patience in standing with us going through this resolution process.

Thank You,
NETGEAR Insight Team

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Well the firmware didn't fix crap. As per the course the update tanked my routers and spent the night on the road having to go from site to site to restore configurations back to each router locally. Let's hear it for paying and using the Insight cloud premium. Looks pretty and does work great for WAP and Insight switches but for the BR500 it is lacking in so many ways.

A fix in a week or two WTH Netgear needs to get the engineers working on this more Redbull and powerbars. I mean Microsoft may have degraded service on some things, but back to full strength in 36-48 hours....not weeks