NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
Day 3 outage - how does Netgear think that this is acceptable? Netgear should be embarrased and ashamed by the support this product recieves. We have been dealing with constant outages for days a a time since April. How can you release a "fix" without testing it to confirm actually resolves a problem (esp since it was a manual image that required to be onsite)? The proposed "permadent resolution" being weeks later is not okay.
We are pulling these devices from Production and replacing with another solution. It is marketed as a business solution that just works. This is clearly not the case - they feel like a product that was rushed to market with the infastructure not in place to support.
Netgear, you need improvement. We will never recommend\purchase another product from you.
Update:
At 10AM this morning, the Insight App is showing the VPN link as up and running fine. But the VPN is now no longer working. When i rebooted the VPN Router at my office, the Insight App (while rebooting) is showing the VPN link is up and fine. So now even the reporting tools are suspect.
After several minutes, the App did finally show "Broken".
- I’ve had a similar problem for months now and it started with the ReadyNAS, the reporting tool insight needs a lot of help. It shows me devices online then offline 3 minutes apart.
I really love my Netgear hardware, it’s build quality is quite superior to other equipment out there HOWEVER, all of the software components need to be overlooked with meticulous detail.I had to put in my old unsupported routers. I am back up. I'll keep an eye on this thread.
As a side note, I have my personal VPNs back up and running! I was never able to get the personal VPN working. I expect in a week or so I will work towards an IPSEC solution for the BR500s and ignore the Insite managed VPN.
I know this has been the worst of it, but I've been fighting this VPN for 3 months. It goes down all the time and requires rebooting both routers to become operational again. I occasionally lost my VPN previously, probably dynamic dns issues. But this has just been a stupid amount of work with little sucess. The sad part is that I might have chosen a different NAS but for the BR500 routers I purchased 4 months ago. My whole network is NETGEAR. Come on NETGEAR. Get it together.
- I completely agree. Perhaps Netgear is going thru some internal restructuring or being acquired by or merger with another company and these issues will all be fixed.
I liked the idea of the BR500 in the beginning as a good solution that was cost effective for my small clients. Heck I'm a Netgear Powershift Partner so of course I promoted their products. I was going to be deploying these to my clients around the country. Got 8 still in the box stitting on the floor that are not going to be deployed. I just finished ordering 6 Meraki MX67 to replace the ones in production. It is costing us around $3500 for hardware and licensing, plus around $2000 in labor to change out and we are eating the cost.Our clients expect service when they hired us for their IT support and what kind of MSP would we be if we told clients that I'll get things fixed in a couple of weeks. Sad Netgear, very sad
Was up briefly last night. But this morning it is back to no connection.
I had the same results TuKool. I had a couple staff call me within a few hours saying that they were back down again. I have most staff on a paid subscription for Splashtop for the time being. I am hoping that will keep them somewhat working, even though the functionality is severly limiting their work. ( I am not reallly up to retraining staff, unless this is going to drag on into next week) The BR500s and the services have a great area that they fill in the marketplace, but reliability is going to have to improve before I field any more. I have 3 currently deployed and around 9-12 staff that use them for remote work, but I may have to pull these devices and work up a new solution, as this could potentially be life threatening to some of their clients.
I have always been a supporter of Netgears devices, ranging from their ProSafe products, to their desktop switches, and their FVS Firewalls, even though they could be a bear to get up and running, they have always been solid. Hopefully this next fix, resolves the issues at hand, and helps the MSPs show their clients what kind of products Netgear really does provide.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
