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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
Day 3 outage - how does Netgear think that this is acceptable? Netgear should be embarrased and ashamed by the support this product recieves. We have been dealing with constant outages for days a a time since April. How can you release a "fix" without testing it to confirm actually resolves a problem (esp since it was a manual image that required to be onsite)? The proposed "permadent resolution" being weeks later is not okay.
We are pulling these devices from Production and replacing with another solution. It is marketed as a business solution that just works. This is clearly not the case - they feel like a product that was rushed to market with the infastructure not in place to support.
Netgear, you need improvement. We will never recommend\purchase another product from you.
Update:
At 10AM this morning, the Insight App is showing the VPN link as up and running fine. But the VPN is now no longer working. When i rebooted the VPN Router at my office, the Insight App (while rebooting) is showing the VPN link is up and fine. So now even the reporting tools are suspect.
After several minutes, the App did finally show "Broken".
- I’ve had a similar problem for months now and it started with the ReadyNAS, the reporting tool insight needs a lot of help. It shows me devices online then offline 3 minutes apart.
I really love my Netgear hardware, it’s build quality is quite superior to other equipment out there HOWEVER, all of the software components need to be overlooked with meticulous detail.I had to put in my old unsupported routers. I am back up. I'll keep an eye on this thread.
As a side note, I have my personal VPNs back up and running! I was never able to get the personal VPN working. I expect in a week or so I will work towards an IPSEC solution for the BR500s and ignore the Insite managed VPN.
I know this has been the worst of it, but I've been fighting this VPN for 3 months. It goes down all the time and requires rebooting both routers to become operational again. I occasionally lost my VPN previously, probably dynamic dns issues. But this has just been a stupid amount of work with little sucess. The sad part is that I might have chosen a different NAS but for the BR500 routers I purchased 4 months ago. My whole network is NETGEAR. Come on NETGEAR. Get it together.
- I had more problems with understanding the flow of the VPN setup on the BR500 router more than using a 35$ raspberry Pi 3 and PiVPN and no-ip.com ddns using UDP port 1194. I could literally hop on my internal network from anywhere!
I was able to use port 443 alongside of port 1194 and use Nextcloud and it was a really good experience.
Hopefully some people at netgear can do some integration with the BR500 and allow 3rd party open source like Nextcloud and redesign their BR500 software like PiVPN or just buy out PiVPN and call it their own 🤣.
I would love to see the interfaces redesigned. It has a lot more potential and what currently we see is slow,sluggish and outdated.
A faster web interface and iOS and Android interface would and could make Netgear leap as a top network gear company.
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