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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
Day 3 outage - how does Netgear think that this is acceptable? Netgear should be embarrased and ashamed by the support this product recieves. We have been dealing with constant outages for days a a time since April. How can you release a "fix" without testing it to confirm actually resolves a problem (esp since it was a manual image that required to be onsite)? The proposed "permadent resolution" being weeks later is not okay.
We are pulling these devices from Production and replacing with another solution. It is marketed as a business solution that just works. This is clearly not the case - they feel like a product that was rushed to market with the infastructure not in place to support.
Netgear, you need improvement. We will never recommend\purchase another product from you.
I completely agree. Perhaps Netgear is going thru some internal restructuring or being acquired by or merger with another company and these issues will all be fixed.
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