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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
I liked the idea of the BR500 in the beginning as a good solution that was cost effective for my small clients. Heck I'm a Netgear Powershift Partner so of course I promoted their products. I was going to be deploying these to my clients around the country. Got 8 still in the box stitting on the floor that are not going to be deployed. I just finished ordering 6 Meraki MX67 to replace the ones in production. It is costing us around $3500 for hardware and licensing, plus around $2000 in labor to change out and we are eating the cost.Our clients expect service when they hired us for their IT support and what kind of MSP would we be if we told clients that I'll get things fixed in a couple of weeks. Sad Netgear, very sad
Was up briefly last night. But this morning it is back to no connection.
I had the same results TuKool. I had a couple staff call me within a few hours saying that they were back down again. I have most staff on a paid subscription for Splashtop for the time being. I am hoping that will keep them somewhat working, even though the functionality is severly limiting their work. ( I am not reallly up to retraining staff, unless this is going to drag on into next week) The BR500s and the services have a great area that they fill in the marketplace, but reliability is going to have to improve before I field any more. I have 3 currently deployed and around 9-12 staff that use them for remote work, but I may have to pull these devices and work up a new solution, as this could potentially be life threatening to some of their clients.
I have always been a supporter of Netgears devices, ranging from their ProSafe products, to their desktop switches, and their FVS Firewalls, even though they could be a bear to get up and running, they have always been solid. Hopefully this next fix, resolves the issues at hand, and helps the MSPs show their clients what kind of products Netgear really does provide.
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