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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
NETGEAR, could we please get an update? The last update was posted on the 26th. We are still having issues several days later with both the site to site vpn and the client app.
Hello,
Update was posted today in a previous post:
I received an update from engineering. One of the VPN servers was dropping connections which was causing the VPN connection loss issues that were reporting. This was addressed and customers should now be able to connect, this may require a reboot of the router to re-establish the connection and no need to upgrade to the 5.7.0.6 firmware.
If you are still experiencing issues with the VPN, please private message me the support case so that we can further help on the issue.
So far my clients say that they have not issues. I will say that on Sunday, I removed my device from the VPN Group and Deleted the Group. I then created the group again and added the device again. My clients are all running the 1.1.0.21 Client, and I have the "fix" firmware of 5.7.0.6 installed on my router for that client.
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of customer base combined with our design tradeoffs on passing cloud status. We are working around the clock to identify a fix, test it and roll it out to production with as little ongoing disruption as possible. Unfortunately the current situation requires us to regularly reboot our cloud servers which is causing the disruption you are experiencing.
We are committed to having a robust and reliable VPN service and realize that we have not achieved this. For this we are truly sorry and we will continue to work on this until we have achieved this objective. We will be posting regular (several a day) updates on our corrective action status at this location in our community until we have completely resolved this issue. If you would prefer to get these status updates sent to you directly, please visit this locked update thread in the community and for instructions on subscribing to updates. You can alternativly subscribe to this current thread, but will be updated anytime anyone responds.
Sincerely,
NETGEAR BR500 team
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