Forum Discussion

Administrator

Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers, Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...

Troubleshooting

MrJoshW

NETGEAR Employee Retired

Nov 13, 2019

Tetrawest,

VPN service is back up and running at this time. You should not experience any issues. If you do, please let me know and we can open a support case to further troubleshoot.

tetrawest

Apprentice

Nov 13, 2019

According to this, the final fix is not yet complete

https://community.netgear.com/t5/Hardware-VPN-Firewalls-and/BR500-Connectivity-Issue-Subscribe-Here-for-Updates/td-p/1818107/jump-to/first-unread-message

BretD
Administrator
Nov 13, 2019
That is correct, a final fix is not yet in place, however, it is getting 24/7 monitoring and high-scruitiny. Including additional server space and proactive rebooting until it's resolved. In the past 4 days there has been a total of <1 hr of downtime accross all regions.

Thanks,

tetrawest wrote:

According to this, the final fix is not yet complete

https://community.netgear.com/t5/Hardware-VPN-Firewalls-and/BR500-Connectivity-Issue-Subscribe-Here-for-Updates/td-p/1818107/jump-to/first-unread-message
rjwerth28
Guide
Nov 17, 2019
Well, I see VPN is down yet again...
MounirdeBrussel
Aspirant
Nov 17, 2019
Oui C'est vraiment pénible nous payons pour un service qui n'est vraiment pas fonctionnel du tout. des coupures sans cesse.
warsawtech
Tutor
Nov 18, 2019
Yep, my VPN's are back down today
tetrawest
Apprentice
Dec 02, 2019
Any update on the final fix? This has been going on for over a month. Again, I am hesitant to re-install until after the final fix is in place.